FAQ
Frequently Asked Questions
Is This Brand Trustworthy?
Is EYEVOS a legitimate brand? How can I verify that your products are authentic?
1, EYEVOS is a legitimate and trustworthy colored contact lens brand. Over the past three years, we have served more than 100000+ customers with an average satisfaction rating of 4.8/5.
2, We prioritize product quality, wearing comfort, and eye safety, while using eco-friendly packaging materials. To demonstrate our transparency, we have compiled authentic brand history, shipping photos, inventory status, and customer feedback, which you can view here:
https://eyevos.com/pages/is-eyevos-a-scam
2, We prioritize product quality, wearing comfort, and eye safety, while using eco-friendly packaging materials. To demonstrate our transparency, we have compiled authentic brand history, shipping photos, inventory status, and customer feedback, which you can view here:
https://eyevos.com/pages/is-eyevos-a-scam
3, If you have any questions, please contact us at support@eyevos.com.
Are your products safe? What quality assurances do you provide?
1, All EYEVOS colored contact lenses are manufactured under certified quality management systems, complying with international medical device manufacturing standards (ISO 13485) and safety regulations in major markets.
2, Our lenses are made from Polymacon/HEMA materials with water content typically ranging from 35%-42%, and feature sandwich printing technology to ensure the pigment layer never directly contacts your eye.
What certifications do your colored contacts have?
Our products comply with international medical device quality management system standards:CE, (ISO 13485) and have passed regulatory reviews in major markets. For specific certification information, please contact our customer service team.
Can I Purchase?
Do I need a prescription to buy colored contacts?
Requirements vary by region. If your area requires a prescription, we will prompt you to provide one during checkout. If you're unsure, we recommend consulting a local eye care professional for an eye exam first.
Can I use colored contacts if I have sensitive eyes/dry eyes/am a first-time wearer?
Yes, but you should choose appropriate products:
1, For sensitive or dry eye users, we recommend lenses with lower water content (38%-42%), which provide more stable oxygen permeability and are less likely to worsen dryness.
1, For sensitive or dry eye users, we recommend lenses with lower water content (38%-42%), which provide more stable oxygen permeability and are less likely to worsen dryness.
2, For first-time wearers, we suggest starting with natural diameter lenses (14.0mm) and standard base curve (8.6mm), limiting initial wear to 4-6 hours.
3, If you have a history of eye conditions, please consult an eye care professional before purchasing.
Do you have colored contacts for farsightedness (plus power) or astigmatism?
Currently, we do not offer colored contacts for farsightedness or astigmatism, but we are actively developing them. To stay updated on release dates, follow our official social media accounts or subscribe to our email notifications.
How Do I Choose the Right Ones?
What do diameter, base curve, and water content mean?
1, Diameter refers to the overall size of the lens. 14.0mm looks most natural, while 15mm and above will make your eyes appear larger and more dramatic.
2, Base curve refers to the curvature of the lens that fits your eyeball. 8.6mm suits most people. If the lens slides around easily, choose a smaller base curve; if it feels tight and uncomfortable, choose a larger one.
3, Water content refers to the percentage of water in the lens. Higher water content feels softer and more comfortable initially, but lenses tend to dry out faster during extended wear. Dry eye users should choose lower water content lenses (38%-42%).
How do I choose colors based on my natural eye color?
1, For dark-colored eyes, we recommend highly pigmented styles (such as brown, gray, or patterned designs). Lighter colors may be overshadowed by your natural eye color.
2, For light-colored eyes, most colors will show up well, so you can try more transparent and natural styles.
3, For more personalized recommendations, contact our customer service support@eyevos.com with a photo of your eyes, and we'll help you decide.
How do I tell the right side from the wrong side of the lens?
1, Gently place the lens on your fingertip and observe its shape.
Right side (correct): The lens edges curve inward like a bowl with smooth edges.
Wrong side (incorrect): The lens edges flare outward like a plate.
2, If you experience significant discomfort or the lens slides around after insertion, it may be inside out. Remove it, flip it over, and reinsert.
2, If you experience significant discomfort or the lens slides around after insertion, it may be inside out. Remove it, flip it over, and reinsert.
How Do I Place an Order and Pay?
How do I use a promo code/discount code? Can they be combined?
1, Enter the code in the "Promo Code" field on the checkout page and click apply.
2, Generally, only one promo code can be used per order. Influencer exclusive codes and official promotional offers usually cannot be combined. Please refer to the specific promotion terms for details.
2, Generally, only one promo code can be used per order. Influencer exclusive codes and official promotional offers usually cannot be combined. Please refer to the specific promotion terms for details.
What should I do if payment fails or I was charged but didn't receive an order confirmation?
1, If you experience payment issues, first check your bank card or PayPal account for any charges.
2, If you were charged but didn't receive an order confirmation email, please send a payment screenshot to support@eyevos.com, and we will verify and resolve it within 24 hours.
3, If no charge was made, try using a different payment method or browser to place a new order.
3, If no charge was made, try using a different payment method or browser to place a new order.
Can I modify the address or product details after placing an order?
1,
We process orders quickly, and once shipping begins, we cannot modify the delivery address, product color, prescription, or quantity.
2,
2,
If you need changes, please email support@eyevos.com within 5 hours of placing your order with your order number and the details you need to modify. We will do our best to assist. Orders past this timeframe or already shipped cannot be changed.
When Will I Receive My Order?
How long until my order ships?
Most orders ship within 1-2 business days after confirmation. Business days do not include weekends and public holidays.
How do I track my shipment?
Option 1: After shipping, you will receive an email with a tracking number and tracking link. Click the link to view your shipment status.
Option 2: Visit https://eyevos.com/pages/track-my-order and enter your email and order number (format: EYEVOS-xxxxx) or tracking number to check status.
If you haven't received a shipping confirmation email within 3 business days of ordering, please check your spam folder or contact customer service.
What if tracking shows delivered but I haven't received my package?
Please first check the following:
- Look around your doorstep, mailbox, reception desk, building management office, or other possible drop-off locations.
- Ask household members or neighbors if someone accepted the package on your behalf.
- Contact the local courier company to confirm specific delivery details.
If none of the above resolves the issue, please contact support@eyevos.com within 48 hours of discovering the problem with your order number, and we will assist with the investigation.
What if my package is held by customs?
1, If your package is detained during customs clearance, customs or the courier company will typically contact you to request additional documents or duty payment.
2, If you need us to provide an invoice or product information to assist with clearance, please contact support@eyevos.com with your order number, and we will send the relevant documents promptly.
2, If you need us to provide an invoice or product information to assist with clearance, please contact support@eyevos.com with your order number, and we will send the relevant documents promptly.
How Do I Wear and Care for My Lenses?
What are the daily care and storage steps for colored contacts?
After removal:
Place the lens in your palm, add a few drops of contact lens solution, and gently rub both sides for about 10 seconds. Rinse thoroughly with fresh solution.
For storage:
Pour out the old solution from your lens case, add fresh solution, fully submerge the lenses, and secure the lid.
Note: Never use tap water or bottled water instead of contact lens solution. Replace your lens case every 3 months.
How long can I wear contacts each day? Can I sleep in them?
We recommend wearing contacts for no more than 8 hours per day. First-time wearers should limit wear to 4-6 hours for the first few days to allow your eyes to adjust.
Do not sleep in your contacts, including naps. When your eyes are closed during sleep, the lenses block oxygen supply, which can cause corneal oxygen deprivation and damage.
How long can I use the lenses after opening?
Annual lenses can be used for up to 12 months from the date of opening, regardless of how often they are actually worn. After one year, you must replace them with new lenses.
For unopened lenses, please refer to the expiration date on the packaging.
What should I do if I experience stinging, redness, or dryness while wearing contacts?
- Remove the lenses immediately and do not continue wearing them.
- Rest with your eyes closed or use preservative-free artificial tears to relieve discomfort.
- Check whether the lenses are damaged, dirty, inside out, or expired.
- If symptoms persist for several hours or you experience blurred vision, stop using the lenses and seek medical attention promptly.
Collab with EYEVOS
Do you have an influencer collaboration or affiliate program?
Yes. If you're interested in collaborating, you can submit an application through the "Collab with Eyevos" section on our website or contact our official social media accounts directly.
collab with us -- apply here
What If There's a Problem?
How can I get updates on new products and promotions?
Follow our official social media accounts @eyevos_official on Instagram and @eyevosofficial on Tiktok to be the first to know about new arrivals, limited-time discounts, and occasional giveaways.
What is the return and exchange window?
The return and exchange window is 7 days from the date you receive your package.
How do I contact customer service?
Email: support@eyevos.com
Online form: https://eyevos.com/pages/contact
We will respond within 1-2 business days. For urgent order issues, please mark "URGENT" in your email subject line.
How can I get updates on new products and promotions?
Follow our official social media accounts @eyevos_official (TikTok / Instagram) to be the first to know about new arrivals, limited-time discounts, and occasional giveaways.
How do I contact customer service?
Email: support@eyevos.com
Online form: https://eyevos.com/pages/contact
We will respond within 1-2 business days. For urgent order issues, please mark "URGENT" in your email subject line.
Will my personal information and prescription be protected?
Yes. Your personal information and prescription data are securely stored and used only for processing orders and providing services. They will not be shared, sold, or misused. We strictly follow privacy protection standards.
How long until I receive my refund?
After we receive the returned item and confirm it is in good condition, we will process the refund to your original payment method within 7-10 business days. Actual arrival time may vary slightly depending on your bank or payment platform processing speed.
