About Shipping
At EYEVOS, you have two options to track your order and package:
Option 1: After placing your order, you will receive an notification email once your package has been shipped. This email will include a tracking number and a tracking link. Simply click on the provided link, and you will be redirected to a page where you can view the current progress of your package.
Option 2: Visit the official EYEVOS website (eyevos.com) and locate the "Customer Service" section in the main navigation menu or the footer menu at the bottom of the page. From there, click on "Where is my package" or directly access the order tracking page using this link: https://eyevos.com/apps/track123.
On the tracking page, enter your email address and Order Number (usually in the format EYEVOS-xxxxx), or the tracking number(which can also be found in the shipping confirmation email you received).
By following either of these methods, you can easily track the status of your order and stay informed about its delivery progress.
If you encounter any issues or have further questions, please don't hesitate to contact our customer support team by email support(at)eyevos.com or by a simple contact form for assistance.
At EYEVOS, we strive to process and ship your order as quickly as possible. Most orders are dispatched within 1-2 business days after confirmation.
Delivery times may vary depending on your location:
- United States: Orders typically arrive within 4-7 business days.
- Canada, Europe and Australia: Delivery usually takes 7-10 business days.
- Rest of the world: Shipping may take up to 14-21 business days.
Please note that these are estimated delivery times and may be subject to slight variations due to customs clearance procedures or unforeseen circumstances.
We understand the excitement of receiving your new EYEVOS contact lenses, and we assure you that the wait will be worthwhile. Our high-quality, innovative products are designed to elevate your look and provide a comfortable wearing experience.
Once your order is shipped, you will receive a confirmation email containing your tracking information. Use this to keep an eye on your package's progress as it makes its way to you.
If you have any further questions or concerns about your order or shipping times, our dedicated customer support team is always ready to assist you, you could contact us by email support(at)eyevos.com or by a simple contact form
A: At present, we only provide standard shipping. Despite its name, our standard shipping is the most premium and expedient option in the industry.
Over the test of two years and tens of thousands of orders, we have rigorously tested and optimized our shipping process.
As a result, our delivery times are consistently 4 days faster than other brands in the industry.
We understand that receiving your EYEVOS contact lenses promptly is important to you. Rest assured, our standard shipping option is designed to ensure your order arrives as quickly as possible without compromising on quality or reliability.
Our staffs work speedily to get all orders processed and shipped out, therefore we are unable to change anything once the order has been processed, such as shipping details, the quantity of the item, color, and diopter counts. Please make sure all the information is correct when you checkout.
About Reputation
A: Rest assured, EYEVOS is a legitimate and reputable business. Over the past three years, we have earned the trust of more than 45,000 customers who appreciate our unique contact lenses, with an average satisfaction rating of 4.8/5. Our customers are vibrant, confident, and passionate about life. We are deeply grateful for their support.
Our dedicated team works tirelessly every day to provide a diverse selection of stylish, comfortable, and high-quality lenses. We continuously strive to improve our shipping efficiency and offer excellent, convenient customer support services. Additionally, we are committed to environmental conservation by using eco-friendly packaging materials and partnering with green initiatives.
To further demonstrate our transparency and commitment to our values, we have prepared a collection of photos and customer reviews that highlight our brand's history, order delivery, inventory, and customer feedback. While we cannot insert images directly into this FAQ section, we invite you to click the following link to view these photos and read what our satisfied customers have to say about their experience with EYEVOS: https://eyevos.com/pages/is-eyevos-a-scam
We take great pride in our reputation and the strong relationships we have built with our customers. If you have any additional questions or concerns, please do not hesitate to contact our friendly customer support team by email support(at)eyevos.com or by a simple contact form. We are here to assist you.
About Product
A: The diameter of the lens is the main measurement to consider. We offer lenses in various diameters:
- 14.0mm, 14.2mm, and 14.5mm: These are standard sizes suitable for most eyes.
- 15.0mm: This size is slightly larger and can create a more dramatic look.
- 17.0mm and 22.0mm: These are our largest sizes, known as "sclera" lenses, which cover a significant portion of the eye for an extremely bold and cute effect.
As a first-time contact lens wearer,we recommend starting with our 14.2mm or 14.5mm options to ensure a comfortable fit and natural appearance. Once you become more accustomed to wearing contacts, you can experiment with larger sizes if desired.
A: Yes! Some of them are available with a prescription and you could filter them out in the collection page. If you have normal eyesight or you simply need a decoration, choose-0.00 Consult your eye doctor to confirm the diopter counts before ordering.
A: Step 1: Take the lens out from the packet gently after washing and drying your hands. Then make sure you are holding the correct side of the lens.
Step 2: Hold up your upper eyelid and pull down your lower lid, then use the index finger to gently place the lens.
Step 3: Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye in a while.
Step 4: Do again for the other eye through simple steps!
A: Step 1: Wash and dry your hands thoroughly before touching your eyes.
Step 2: Use your clean hand to gently pull down your lower eyelid, then pull up your upper eyelid.
Step 3: Using your index finger and thumb to pinch the lens gently.
Step 4: Look up and slide the lens down gently so that the lens will be kept in your eye, then pinch it off onto your finger. Do it again for the other eye.
About Return
It is a pity that we do not provide exchange service for anyone. If your order has any faulty or issue, contact us within 24 hours once you get the parcel. Please turn to the Return/Refund Policy and get more details. Our customer service team will solve your problems as soon as possible.
If the goods have any faulty and issue with your order when you get the parcel, contact us immediately by email support(at)eyevos.com. Please attach the package/contacts photo and tell us the details of the issue we will check and solve it for you as soon as possible.
