① If your order has not been processed, you can cancel it within 3 hours after payment by sending an email to our customer service at Support@eyevos.com . Please provide your order number, contact information, and the reason for cancellation.
(We will process your cancellation within 24 hours on business days and refund the amount to your original account. The refund will reach your original account within 3 days.)
② If you have made an error in your order information, you can request a modification within 3 hours after payment by sending an email to our customer service Support@eyevos.com Please provide your order number and the correct information (address & product details). We will modify your order information and proceed with the shipment.
NOTICE :
After 3 hours of placing your order, cancellations and modifications to order information are not acceptable. We appreciate your understanding.
① At Eyevos, we prioritize the health, safety, and privacy of our customers. Due to the personal nature of our contact lens products, we are unable to accept returns or issue refunds once the package has been delivered to the customer, regardless of whether the package has been opened or not. This policy ensures that every customer receives a brand new, unopened product, maintaining the highest standards of hygiene and customer satisfaction.
We appreciate your understanding and we encourage our customers to reach out to our customer service team if they have any concerns or questions about our products before making a purchase.
② If a delivery fails due to incomplete or incorrect address information provided by the customer at the time of order, or due to missing room or apartment numbers in the address, EYEVOS is not responsible for the refund as these issues are not the fault or negligence of EYEVOS.
③ Replace, return or refund is not available if the product/color/style is not what you expect/want/like when the product is correct or the parameters you have ordered are not suitable for your eyes.
④ Quality problems(ripped, tearing，incomplete, etc) of the products are found within the after-sale warranty, including wrong items sent by us, please contact us（Support@eyevos.com） immediately and send us clear pictures of the defective item. We can replace/return it after checking.
① To initiate a return, please send an email to Support@eyevos.com and we will provide you with the return address. Please visit your local post office (as it is the most economical option for you).
② In the email, provide us with detailed information about your order: your name, order number, and reason for return.
③ Do not return the lenses to the address on the packaging, as we cannot receive them there.
④ Place the product in its original packaging.
⑤ Hand over the package to your carrier.
⑥ After returning the package, please provide us with the tracking number and logistics information website.
⑦ Once we receive the returned package and verify its good condition, we will process the refund to your account based on the return conditions. (Refund processing time is 7-10 business days.)
EYEVOS committed to providing you with the best after-sales service. We would like to express our gratitude for your attention and support!