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SHIPPING
At Eyevos, we pride ourselves on our swift and efficient shipping process. All orders are carefully packaged and dispatched within 48 hours of placement, excluding holidays. We are thrilled to offer worldwide shipping, ensuring that our customers can enjoy our products no matter where they are located. As a token of our appreciation, we provide free shipping on all orders, regardless of the size or destination. Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor the progress of your package as it makes its way to you.
RETURNS
We are committed to ensuring that you are completely satisfied with your purchase. Upon receiving your package, we kindly request that you take a moment to inspect its condition. In the unlikely event that you receive a defective product, such as a lens with a color discrepancy, a broken lens, or any other quality issue, please rest assured that we will replace it free of charge. Your satisfaction is our top priority, and we will go above and beyond to ensure that you are happy with your Eyevos experience. If, for any reason, you are not entirely satisfied with your product, we will gladly replace it with another style at no additional cost until you are completely content. Should you have any questions or concerns, our dedicated customer support team is always ready to assist you. Please don't hesitate to reach out to us via support@eyevos.com, and we will be more than happy to help you in any way we can.
1. If you are new to wearing contact lenses, we recommend the following:
- For your first wear, limit your usage to no more than 2 hours.
- Gradually increase your wearing time, up to a maximum of 8 hours per day, to allow your eyes to adapt comfortably.
2. Before wearing your contact lenses for the first time, ensure that you soak them in a multi-purpose contact lens care solution for at least 6 hours. This step is crucial for maintaining the cleanliness and hydration of your lenses.
3. To promote eye health and comfort, always remove your contact lenses before going to bed. Sleeping with your lenses on can lead to potential eye irritation and discomfort.
4. For your safety, it is essential to avoid participating in any water sports while wearing contact lenses. Exposure to water can introduce harmful bacteria and contaminants to your lenses, increasing the risk of eye infections.
5. To maintain proper hygiene, always thoroughly wash your hands before handling your contact lenses, whether you are putting them on, taking them off, or adjusting them.
6. To prevent protein deposits from accumulating on your lenses, which can cause discomfort and affect the clarity of your vision, make sure to clean and gently scrub your lenses every 2-3 days using an appropriate contact lens cleaning solution.
7. When applying makeup, it is best to insert your contact lenses beforehand. Similarly, when removing your makeup at the end of the day, take out your contact lenses first to avoid any potential irritation or damage to your lenses.
8. Before making a purchase, we strongly advise consulting with your eye care professional to ensure that the parameters of the contact lenses are suitable for your eyes. This step will help you achieve optimal comfort and visual clarity while wearing your lenses.